If you are dissatisfied you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us:
In writing: The Compliance Officer, Choice Financial Solutions, 17-18 The Avenue, Southampton, SO17 8XF
By phone: +44 (0)23 8063 3377
By email: firstname.lastname@example.org
The Financial Ombudsman Service
The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.
Online Dispute Resolution
The Online Dispute Resolution (ODR) platform is available for consumers to make complaints about products and services bought online. Full details of the ODR can be found on its website at http://ec.europa.eu/consumers/odr/